An item on Morning Report featured an interview with a Social Policy Advisor at the Citizens Advice Bureau (CAB), who discussed CAB’s experience assisting the public with income support applications to Work & Income New Zealand (WINZ). The Authority did not uphold a complaint from the Ministry of Social Development (MSD) that this interview was unbalanced, unfair and inaccurate. The Authority found that because of the nature of the item – which comprised a brief interview with one individual, who approached a widely reported issue from a clearly identified perspective – audiences would not have expected to hear MSD’s response to the comments made. While the interviewee’s comments were critical, MSD could expect to be subject to scrutiny, and listeners were likely to be broadly aware of MSD’s position in relation to this issue. In this context, and given the nature of the item, listeners would not have been left with an unfairly negative impression of MSD, and the broadcaster was not required to seek comment in response. Finally, it was clear that the interviewee’s comments represented her own opinion, based on the experiences of CAB clients, which were not subject to the requirements of the accuracy standard.
Not Upheld: Balance, Fairness, Accuracy