This is the process required under the Broadcasting Act 1989. It gives the broadcaster an opportunity to answer your complaint first and to take action, if appropriate. You might be satisfied with their answer and decide not to take the complaint further.
The BSA can only respond to formal complaints about broadcast content once it has been aired. We are unable to take any action prior to a programme being broadcast (unless it falls within the BSA’s limited power to stop further programmes within a series in certain circumstances).
If you have concerns about a programme before it has been aired, these are best directed to the relevant broadcaster.
You can still provide feedback to the broadcaster, but the broadcaster is not required to consider your complaint under the formal complaints process.
The BSA cannot accept a complaint received outside of the time periods which are provided for under the Broadcasting Act 1989.
Under section 8(1D) of the Broadcasting Act 1989, the broadcaster is entitled to extend its response timeframe from 20 working days to 40 working days, so long as it lets you know within the initial 20 working days and provides a reason for extending the time.
If you still have not heard from the broadcaster within 40 working days of when it received your complaint, you may refer the matter to the BSA, provided you do so within 60 working days of the broadcast.
If you are dissatisfied with the response you receive from the broadcaster or the action taken by the broadcaster, you may refer your complaint to us for review and investigation. The BSA is unable to take any action in relation to your complaint until this time.
The BSA does not currently oversee content made available on YouTube which is watched on the demand of the user. This is because under the Broadcasting Act content that is transmitted on the demand of a particular person is excluded from the definition of broadcasting. However, content that is livestreamed on the internet by a broadcaster may be within the BSA’s jurisdiction.
If you would like to complain about something on YouTube, you may wish to report the issue to YouTube if you believe the content violates YouTube’s Community Guidelines. More information about reporting is available on YouTube’s website here.
We do not deal with technical issues relating to the volume or sound of movies or other broadcast programmes. We suggest you direct your concerns to the broadcaster.
We do not deal with advertisements, other than promos for programmes.