Christchurch – 15 March 2019
We are deeply saddened by the unprecedented tragic events in Christchurch on 15 March 2019 and our thoughts are with all those affected by it.
This page provides information to broadcasters, complainants and members of the public on issues which have been raised with us.
Where to complain
TV and Radio
If you are concerned about content on television or radio, you can provide feedback or make a formal complaint to the broadcaster. All major broadcasters have feedback forms and contact details on their websites.
A formal complaint must identify a breach of broadcasting standards, which you can read about in the Broadcasting Standards Codebook or in Choosing a Standard. The broadcaster must respond to you within 20 working days. If you are dissatisfied with their response you can then refer the complaint to the BSA for investigation and review.
Privacy complaints can be made directly to us using our privacy complaint form: here.
Any concerns about scheduling of content, should be directed to the broadcaster.
Print and Online News Media
Social Media Content
If you are concerned about content in social media, you can report it to Netsafe. You can also use the ‘report’ buttons on social media websites.
For more information you can read the releases issued by DIA and the Chief Censor:
Broadcasting Standards and Guidelines
The broadcasting standards guide broadcasters in their coverage of these events: Broadcasting Standards Codebook
Guidance issued by the BSA in 2018 on use of third party content in broadcasting may also be useful to broadcasters: Guidance – Using Third Party Content
Supporting children and yourselves
If you are dealing with distress and need to talk to someone please free call or text 1737. This service is available to anyone. Further information is available here
Some useful resources on coping with trauma and supporting children who may be distressed are here:
- Advice for coping after a traumatic event
- Talking terrorism with children
- Helping children dealing with trauma
Should you have any questions regarding broadcasting standards or the complaints process, please feel free to contact the BSA team.