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The Broadcasting Standards Authority (www.bsa.govt.nz) oversees the broadcasting standards regime in New Zealand. The broadcasting standards outline what is required of broadcasters when they broadcast programmes in New Zealand.

We do this by deciding complaints that broadcasts have breached standards, by doing research, and also by providing information about the broadcasting standards.

The purpose of our website is to help our users find the information they need, whether they are making a complaint, searching our decisions, accessing our research documents, or checking the broadcasting standards. To achieve this, our website needs to be:

  • accessible and easy to use
  • accurate in its information
  • clear in its communication.

Our website has been designed with these requirements in mind.

To learn more about any of the topics below, please click on the link:

External links

  • New Zealand Relay: a national relay service for the deaf, hearing Impaired and speech impaired communities of New Zealand.
    It includes information on how TTY to Voice works.
  • Consumer Affairs: How to complain: this page includes a video on how to complain about a consumer issue.
    There is also a list of free services that have been set up especially to deal with specific complaints
  • Complaint Line: this website lists all the agencies that provide the public with processes for resolving complaints

We welcome your comments about our website.