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What we cover

What we DON'T cover

  • free-to-air television programmes
  • radio programmes
  • pay television programmes
  • broadcast items you've seen
    using on-demand but ONLY if you
    can supply all the details of the original broadcast – ie, the broadcaster, channel
    or station, date and time
  • promos/trailers for programmes
  • election advertisements on television or radio (during election periods)

      Return to Making a Complaint

Complaints about consumer issues

The Ministry of Consumer Affairs has put out a video on how to complain about a consumer issue. They have also included a list of free services set up to deal with specific complaints:

How to complain for consumers

Complaint Line

Complaint Line is a gateway website listing all the agencies that provide the public with processes for resolving complaints.

Complaint Line resources for non-English speakers

Complaint Line has just launched some free online resources on how to write a complaint for people who are not confident in speaking and writing English. The topics include 'It's OK to complain' and 'Writing to complain' and are available on the Complaint Line Resources page.