Frequently asked questions Ngā Pātai e Kaha Whiua Nei

Online

Subject to two exceptions, the BSA does not oversee content for on-demand services like Netflix and Lightbox. Some on-demand providers such as Netflix and Lightbox, are currently signatories to the NZ Media Council VOD Code which relates to classification of content on platforms that have signed up to that code.

Pursuant to an MOU, the BSA does oversee content standards and complaints for NEON. 

The BSA may also consider complaints about broadcast content that is subsequently made available online by the broadcaster, provided the complainant can point to the broadcast programme and complains within 20 working days of the broadcast. The BSA can also consider complaints about content that is live streamed by a broadcaster. 

No, BSA does not currently oversee content on social media.  Complaints about content on social media may be made to Netsafe, and in some cases, NZ Media Council.

The BSA does not currently oversee content made available on YouTube which is watched on the demand of the user.  This is because under the Broadcasting Act content that is transmitted on the demand of a particular person is excluded from the definition of broadcasting.  However, content that is livestreamed on the internet by a broadcaster may be within the BSA’s jurisdiction.

If you would like to complain about something on YouTube, you may wish to report the issue to YouTube if you believe the content violates YouTube’s Community Guidelines. More information about reporting is available on YouTube’s website here.

The New Zealand Media Council (formerly the Press Council) deals with complaints about the editorial content of newspapers, including their websites and news and current affairs content on websites of some broadcasters.

You can phone the NZMC on 0800 969 357 or email info@mediacouncil.org.nz.

You can report a scam to either Netsafe or CERT.

More information about reporting scams, and contact information, is available on Consumer Protection

You may wish to contact Netsafe, New Zealand’s independent, non-profit online safety organisation. It is the appointed agency to receive, assess and investigate complaints about online bullying, harassment and abuse under the Harmful Digital Communications Act 2015.

You can call Netsafe on 0508 638 723, complete an online contact form here or email queries@netsafe.org.nz.