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Contact details

If your query is about a complaint, please see the options under Making a Complaint.

email for all other enquiries to the BSA

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04 382 9508 (from outside New Zealand +64 4 382 9508)


0800 366 996

Outside of ordinary office hours the freephone connects to spoken information on how to make a complaint (this service is only available in New Zealand)


04 382 9543 (from outside New Zealand +64 4 382 9543)


PO Box 9213
Marion Square
Wellington 6141


Level 2
119 Ghuznee Street
Wellington 6011

media enquiries

Please direct all media enquiries to John King on 027 610 8896

For a comprehensive list of other agencies dealing with complaints, please go to Complaint Line.