Formal Complaint

Formal complaint to the broadcaster

You must send your formal complaint to the broadcaster in the first instance. This gives the broadcaster an opportunity to answer your complaint first – you might be satisfied with their answer and decide not to go any further with the complaint.


Note!
There are two exceptions to the rule that complaints must go to the broadcaster first – privacy complaints (on their own) and election programme complaints, both of which come direct to the BSA:

How to make a Privacy Complaint
How to complain about an Election Programme


Formal complaints must be in writing and need to be lodged with the broadcaster within 20 working days of the broadcast.

You need to provide the following details about the programme:

  • the date of the broadcast
  • the time of the broadcast
  • the title of the programme
  • the channel or station which broadcast the programme

You also need to explain which broadcasting standards you think have been breached, and why.
For an overview of the standards:
Go to Codes and Standards

For help with choosing the right standard, including some examples:
Go to Choosing a Standard

  • If you are ready to make a complaint to the broadcaster now

    You can use the broadcaster’s online complaint form:


    Television

    Radio

    • MediaWorks Radio Ltd (George FM, Mai FM, More FM, Radio Live, Live Sport, Solid Gold, The Breeze, The Edge, The Rock, The Sound)
    • Radio New Zealand (Radio NZ Concert, Radio NZ National)
    • New Zealand Media and Entertainment (NZME) (Formerly The Radio Network) (Newstalk ZB)

    • For other Radio Network stations (such as The Hits, ZM, Radio Sport, Hauraki, Coast, Easy Mix, Flava) which don't have a separate complaint form, you can use BSA's online complaint form instead (scroll down to the next heading 'If you cannot find the broadcaster you're looking for' and fill in the checklist to access the BSA's Formal Complaint form).

    Or you can post your complaint to the broadcaster


    If you prefer to post your complaint, you can print out and complete the BSA's downloadable Formal Complaint form and post it to the broadcaster:

    BSA's Formal Complaint form PDF69.96 KB

    Postal addresses for the broadcasters can be found on their websites.
    Broadcaster Links

  • If you cannot find the broadcaster you're looking for

    You can make a complaint using the BSA’s online Formal Complaint form below.
    If you use the BSA’s online form, your complaint will be sent on to the relevant broadcaster.

    Formal Complaint Form

    To access this form fill out the checklist below.

    * denotes required field

    Checklist
      • You can provide:

    About You

    We need your details so that we can address your complaint effectively.

    Programme Details
    Complaint Details